To allow Jira users to log work in Tempo Timesheets, you must ensure that time tracking is ON in Jira.
Verify your Jira Time Tracking settings as follows:
- Click the Gear Icon.
- Select Issues.
- On the left menu bar, locate the Issue Features section, and select Time tracking.
- Review your current settings, ensuring that time tracking is enabled and your time tracking provider is Tempo Timesheets.